Frequently asked questions
01Is this a credit check?
No. A credit check tells you whether a buyer has paid past invoices. Buyers Intelligence assesses identity, web presence, sanctions exposure, and country risk to help you decide what payment terms to offer. The two are complementary; we are not a substitute for credit insurance or formal due diligence.
02Where does the data come from?
Public web sources, official sanctions lists (OFAC, UN, EU), country risk references, domain WHOIS, and contact-email deliverability. We cite which signals drove each assessment so you can verify the reasoning.
03How accurate is it?
We never claim a company will or won’t pay. The output is decision-support: risk level, confidence, and the specific signals behind it. For high or very_high outputs, a second model reviews the reasoning before delivery.
04What does ‘unknown’ mean?
When we can’t gather enough signals to assess (small or low-presence companies, especially in emerging markets), we mark it ‘unknown’ honestly and tell you what additional documentation to request.
05Is the snapshot really free?
Yes. The on-screen snapshot is fully visible, no email gate. The PDF + 30 days of free monitoring requires a work email.
06How does monitoring work?
We re-check the buyer weekly for 30 days and email you only if the risk level changes. After 30 days, monitoring auto-expires unless you renew.
07Will my buyer know I checked them?
No. We never contact the buyer. Checks are based entirely on public signals.
08Can I check multiple buyers?
Yes. The free tier allows up to 25 checks per work email per 24 hours. For higher volume, talk to Reevol.
09What languages are supported?
At launch: English, Vietnamese, Thai, Bahasa Indonesia, Bahasa Melayu, and Simplified Chinese. Spanish, Arabic, Brazilian Portuguese, and Turkish follow within 30 days.
10Do you store our buyer data?
We retain the report and lead record so monitoring works and you can re-open it within 30 days. We never sell or share your buyer list.
11Who is Reevol?
Reevol is a B2B finance and intelligence platform for global trade. BuyersIntelligence.ai is the free, public-facing assessment surface; the deeper platform handles full due diligence, monitoring at scale, and AR financing.
12Why not just use a credit insurer?
Credit insurers focus on covered companies and limits, not on the long-tail SEA / emerging-market buyers most exporters actually need to assess. Buyers Intelligence covers the long tail.
13Can I share the report?
Yes. The PDF and the live link are yours to share with your team. The live link expires after 30 days.
14What if the report is wrong?
Reply to the email with what you learned and we’ll re-run with the additional signal. We use feedback to improve the model.
15Is this a substitute for legal due diligence?
No. This is a fast first-pass risk read. For high-value contracts, retain proper legal and financial due diligence.